West Wimbledon Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which West Wimbledon Removals provides removal and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company requesting the services.

Company means West Wimbledon Removals.

Services means any removal, packing, loading, unloading, storage, delivery, or related services provided by the Company.

Goods means the items that are to be moved, packed, stored, or otherwise handled by the Company.

Contract means the agreement between the Customer and the Company for the supply of the Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides residential and commercial removal services, which may include packing, unpacking, loading, unloading, internal moves, and short-distance or longer-distance transportation within the United Kingdom. Any specific services to be provided will be confirmed in the written quotation or booking confirmation.

The Company does not undertake to perform any services that are not expressly set out in the quotation or booking confirmation. Any additional services requested on the day may be subject to availability, additional charges, and separate agreement.

3. Booking Process

3.1 Quotation

The Customer may request a quotation by providing accurate details of the property access, items to be moved, locations, dates, and any special requirements. Quotations are generally based on the information supplied and, where applicable, any survey carried out by the Company.

All quotations are estimates only and are subject to change if the information provided is incomplete, incorrect, or if the scope of work alters.

3.2 Acceptance of Quotation

A Contract is formed only when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation. Confirmation may be made in writing or by other agreed means, subject to the Company’s acceptance.

3.3 Changes to Booking

The Customer must notify the Company as soon as possible of any changes to the moving date, addresses, access conditions, volume of Goods, or required services. Changes may affect availability and pricing. The Company reserves the right to amend the quotation or to cancel the booking if the changes are substantial or if suitable resources are unavailable.

4. Customer Responsibilities

The Customer is responsible for:

Ensuring that adequate and accurate information is provided for the quotation and booking.

Arranging suitable parking and access at both collection and delivery addresses, including any permissions or permits that may be required.

Ensuring that the premises are safe and accessible for the Company’s staff and vehicles.

Properly preparing and packing Goods, where packing is not included in the Services.

Removing and securing valuables, important documents, and personal items such as cash, jewellery, and passports, which are not covered under the Company’s standard liability terms.

Complying with all applicable laws and regulations, including waste regulations and restrictions on the transport of hazardous materials.

5. Excluded Items

Unless expressly agreed in writing, the Company will not move, store, or otherwise handle:

Hazardous, flammable, explosive, or corrosive materials.

Illegal items or items obtained unlawfully.

Perishable or temperature-sensitive goods.

Animals or plants.

Items of exceptional value including, without limitation, certain antiques, artworks, precious metals, or collectibles, unless specifically declared and accepted by the Company.

If such items are presented without prior disclosure, the Company may refuse to move them, or may move them entirely at the Customer’s risk and without liability.

6. Price and Payment

6.1 Pricing

The price for the Services will be as set out in the quotation or booking confirmation. Prices may be based on factors such as estimated time, distance, number of staff, size of vehicle, and complexity of the move.

The Company reserves the right to apply additional charges if:

The move takes longer than anticipated due to circumstances beyond the Company’s control, such as restricted access, waiting times, or delays caused by the Customer or third parties.

There are additional Goods not previously disclosed.

Special handling, dismantling, reassembly, or additional packing is required.

6.2 Payment Terms

Unless otherwise agreed in writing:

A deposit may be required to secure the booking, payable upon acceptance of the quotation.

The balance of the agreed price is payable prior to or on the day of the move, and in any event before unloading at the destination is completed.

Payment must be made by an accepted method designated by the Company. The Company is not obliged to commence or continue Services if payment terms are not met.

6.3 Overdue Payments

Where payment is not received when due, the Company may:

Charge interest on overdue amounts at the statutory rate applicable to commercial debts in the United Kingdom.

Withhold delivery of Goods until full payment and any accrued interest are received.

Recover from the Customer all reasonable costs and expenses incurred in collecting overdue sums.

7. Cancellations and Postponements

7.1 Cancellation by the Customer

If the Customer wishes to cancel the booking, they must notify the Company as soon as possible. The following cancellation charges may apply, unless otherwise stated in writing:

Cancellations made more than seven days before the scheduled move date: no cancellation fee, although any non-refundable third-party costs may be charged.

Cancellations made between seven days and 48 hours before the scheduled move date: a percentage of the quoted price may be charged to cover allocated resources and administrative costs.

Cancellations made less than 48 hours before the scheduled move date or on the day of the move: up to 100 percent of the quoted price may be charged.

7.2 Postponement by the Customer

Postponement requests will be accommodated where possible but are subject to availability. If the Customer postpones within short notice periods, the Company may apply a postponement fee to cover rearrangement and any lost work.

7.3 Cancellation by the Company

The Company may cancel the Contract or refuse to carry out all or part of the Services if:

The Customer fails to pay the required deposit or balance when due.

The Customer’s premises are unsafe or unsuitable for the Services.

The Goods include prohibited or hazardous items.

Events beyond the Company’s reasonable control prevent the Services from being carried out safely or lawfully.

In such cases, the Company will, where reasonable, offer to reschedule or refund any sums paid for Services not performed, subject to deductions for any reasonable costs already incurred.

8. Access and Parking

The Customer is responsible for ensuring that suitable parking and access are available for the Company’s vehicles at both the collection and delivery locations. This includes arranging any necessary permits, suspensions, or authorisations.

The Company is entitled to rely on the Customer’s information regarding access. If access is restricted, requires extra distance carrying, or involves unusual difficulties such as narrow staircases or long carry distances, additional charges may apply.

The Company is not responsible for fines or penalties incurred due to insufficient parking arrangements caused by the Customer’s failure to arrange appropriate permissions.

9. Liability and Limits

9.1 Standard Liability

The Company will exercise reasonable care and skill in providing the Services. Where the Company is found liable for loss of or damage to Goods, such liability will be subject to the limitations set out in this section.

9.2 Excluded Losses

The Company is not liable for:

Loss or damage arising from the Customer’s failure to properly pack or protect Goods where packing is undertaken by the Customer.

Loss or damage to fragile or high value items not adequately declared or protected.

Loss of profit, loss of business, loss of data, or any indirect or consequential loss, regardless of cause.

Loss or damage caused by wear and tear, inherent defects, atmospheric or climatic conditions, natural deterioration, or pre-existing damage.

Any loss or damage where the Customer fails to notify the Company in writing within a reasonable time frame after completion of the Services.

9.3 Maximum Liability

Unless otherwise agreed in writing, the Company’s total liability for any single claim or series of related claims shall be limited to a reasonable amount having regard to the value of the Goods being moved and the price of the Services. The Customer should arrange separate insurance cover if the value of the Goods exceeds the Company’s standard liability limit.

9.4 Customer’s Duty to Inspect

The Customer should inspect Goods and premises as soon as reasonably possible after the Services are completed and promptly report any visible loss or damage. Failure to do so may affect the Company’s ability to investigate and may limit liability.

10. Delays and Events Beyond Control

The Company will use reasonable efforts to carry out the Services on the agreed date and within estimated timescales. However, time is not of the essence and the Company is not liable for delays caused by:

Traffic conditions, road closures, or accidents.

Adverse weather.

Industrial action, public events, or restrictions.

Acts or omissions of the Customer or third parties, such as failure to complete keys handover or property transactions on time.

Any other events beyond the Company’s reasonable control.

Where such events occur, the Company may adjust timings, split the move over more than one day, or reschedule as necessary.

11. Waste and Environmental Regulations

11.1 Disposal of Unwanted Items

The Company may, by separate agreement, remove and dispose of unwanted items. All such disposal services will be carried out in accordance with applicable UK waste and environmental regulations.

The Customer must clearly identify items designated for disposal, and confirm that they have the right to dispose of them.

11.2 Prohibited Waste

The Company will not transport or dispose of hazardous waste, clinical waste, or any items prohibited under relevant waste regulations. The Customer is responsible for arranging appropriate specialist disposal for such materials.

11.3 Duty of Care

The Company will exercise appropriate duty of care in selecting disposal routes and facilities. However, the Customer remains responsible for the accuracy of information provided about the nature of items for disposal.

12. Insurance

The Company maintains appropriate insurance cover for its operations as required by law. This may not provide full replacement value for all Goods. The Customer is strongly advised to obtain their own insurance for Goods being moved or stored, especially where they include items of high value or special importance.

13. Complaints and Claims

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

Any claim for loss or damage should be made in writing within a reasonable period after the Services are completed, providing adequate details and evidence. The Company will investigate and respond within a reasonable timeframe.

14. Data Protection

The Company will process personal data provided by the Customer in accordance with applicable UK data protection laws. Personal data will be used solely for the purposes of providing and administering the Services, handling payments, and managing any related queries or claims.

The Company will take reasonable steps to keep personal data secure and will not share such data with third parties, except where necessary to perform the Services or as required by law.

15. Termination

Either party may terminate the Contract with immediate effect by giving written notice if the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after being requested to do so.

Termination shall not affect any rights or obligations which have accrued prior to termination, including the obligation to pay for Services already performed.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. General Provisions

17.1 Entire Agreement

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Customer and the Company and supersede any prior communications or understandings relating to the Services.

17.2 Variation

No variation to these Terms and Conditions shall be effective unless agreed in writing by a duly authorised representative of the Company.

17.3 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. The remaining provisions shall continue in full force and effect.

17.4 No Waiver

Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

By confirming a booking or using the Services of West Wimbledon Removals, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.